Client Experiences & Feedback
Honest perspectives from watch owners who've trusted us with their timepieces
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David Lim
Seremban, Negeri Sembilan
Brought my grandfather's pocket watch that hadn't worked in at least twenty years. Lee took the time to explain what was actually wrong versus what I'd feared might be wrong. The restoration took about a month, and he kept me updated throughout. The watch now keeps time within a few seconds a day, which feels like magic considering its age.
January 15, 2026
Siti Nurhaliza
Port Dickson, Negeri Sembilan
Had my automatic watch serviced after noticing the rotor was making noise. The assessment was straightforward — they explained the bearing needed replacing and gave me an upfront price. Took about a week as mentioned. One small thing is I wish they'd sent a text update midweek, but overall very satisfied with the work quality.
January 8, 2026
James Tan
Kuala Lumpur, Federal Territory
Needed pressure testing for my dive watch before a diving trip. Quick service, clear written report showing the watch passed the test at its rated depth. Appreciated that they explained what the test actually involves rather than just giving me a pass/fail. The MYR 95 price seemed reasonable for the peace of mind.
December 28, 2025
Ravi Kumar
Nilai, Negeri Sembilan
What I valued most was the honesty. I brought in a watch that was sentimental but not particularly valuable, and they told me the cost of full service would exceed what the watch was worth mechanically. They still offered to do basic maintenance for a lower price so it would run again. That kind of straightforward advice builds trust.
January 3, 2026
Amanda Lee
Seremban, Negeri Sembilan
The workshop is clean and well-organized, which gave me confidence about leaving my watch there. Chen was helpful in explaining the rotor service process. My watch runs much smoother now and the power reserve is back to normal. Deducting one star only because parking near the shop can be a bit tricky during busy hours.
January 11, 2026
Ibrahim Hassan
Senawang, Negeri Sembilan
Found them through a recommendation from a colleague. My father's watch from the 1970s needed complete overhaul. The heirloom revival service was thorough — they discussed every step with me, including whether to replace the crystal or keep the slightly scratched original. Very respectful of the watch's history. Took five weeks but worth the wait.
December 22, 2025
Service Success Stories
Challenge
A 1965 manual-wind watch that had been in a drawer for thirty years. Owner had inherited it and wanted to wear it as a connection to their late grandfather, but had concerns about whether it could be safely restored.
Solution
Complete heirloom revival service with careful attention to preserving the original patina on the dial. Sourced period-correct mainspring and replaced worn jewels. Discussed keeping the original crystal despite minor scratches.
Result
Watch now runs within manufacturer specifications, maintaining a 38-hour power reserve. Client wears it regularly and reports it keeps time within 10 seconds per day. Timeframe: 4 weeks.
Challenge
A daily-wear automatic watch with severely reduced power reserve — running down completely overnight despite full winding. Owner suspected the automatic mechanism but wasn't certain.
Solution
Assessment confirmed worn rotor bearing causing inefficient winding. Performed rotor and automatic winding service, replacing the bearing and cleaning the reversing wheels. Tested winding efficiency before return.
Result
Watch now winds properly from normal wrist movement, maintaining full power reserve through overnight periods. Client confirmed issue resolved after two weeks of daily wear. Timeframe: 1 week.
Challenge
A dive watch rated to 200m that showed visible condensation under the crystal after swimming. Owner needed to know if it was safe for continued water exposure before an upcoming diving trip.
Solution
Immediate pressure testing revealed failed caseback gasket. Replaced gasket, cleaned internal moisture, and re-tested to full rated depth. Provided documentation showing successful test results.
Result
Watch passed pressure test at rated specification. Client used it for diving trip without issues and returned for annual pressure testing. Timeframe: 2 days.
Our Track Record
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Client Satisfaction Rate
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